SAP Customer Interaction (CS-CI) Tables
| Table | Description | Module |
|---|---|---|
| CCMAC | Loggable activity codes | CS-CI |
| CIMAP | Input Sequence for BDC Sessions | CS-CI |
| COMAP | Online BDC output mapping from message table to container | CS-CI |
| CACCEL | Online BDC transaction accelerator definition | CS-CI |
| EWFCON | Front Office Configuration | CS-CI |
| EWFCAL | Front Office Call | CS-CI |
| EWFGRU | Front Office Call Group | CS-CI |
| EEFO01 | Settings for Account Balance in CIC | CS-CI |
| EWFPAR | Front Office Configuration: Call Parameter | CS-CI |
| EWFFND | Front Office Configuation Determination | CS-CI |
| EWVIEW | CIC View: View of Object Data Environment | CS-CI |
| CCMLOG | Activity log | CS-CI |
| EWFTRA | Front Office Call: Data Flow | CS-CI |
| CICCONF | CCM framework screen configuration | CS-CI |
| EBAPRES | Object Presentation: SAP Standard | CS-CI |
| HRP1260 | DB Table for Infotype 1260 | CS-CI |
| EWFCALT | Front Office Call: Text | CS-CI |
| CCMLOGD | Activity log details | CS-CI |
| EWFCONT | Front Office Configuration: Text | CS-CI |
| CCMDNIS | Inbound DNIS display text | CS-CI |
| CCMCLBS | Call center callback - Whole | CS-CI |
| EWFGRUT | Front Office Call Group: Text | CS-CI |
| CCMAC_T | Call center management activity code description | CS-CI |
| EWFPART | Front Office Configuration: Call Parameter: Text | CS-CI |
| CCMCLBD | Call center callback user options | CS-CI |
| CCMCLBC | Callback Configuration | CS-CI |
| EBAPRESC | Object Presentation: Customer Definitions | CS-CI |
| CCMADKEY | Activity detail logging key | CS-CI |
| CICCCONF | Call center framework components | CS-CI |
| CCMCCONT | Component container configuration | CS-CI |
| EWBPROCX | Front Office Process | CS-CI |
| CDESTPID | Online BDC parameter-id preset destination | CS-CI |
| EWOPSCOND | OPS: Conditions | CS-CI |
| CSRCFCALL | Online BDC function call value source map | CS-CI |
| CCMIFIMPL | Classes that implement different modules of the CIC | CS-CI |
| CCMOBJLST | List of information objects in a container | CS-CI |
| CCMSCRVAR | Script variable name | CS-CI |
| EBACONTXT | Call Context | CS-CI |
| CCMCSCONF | Contact search/display configuration | CS-CI |
| ECICWFINB | Profile for CIC workflow inbox | CS-CI |
| EWOPSCONF | OPS: Configuration | CS-CI |
| CCMCBQUES | Call center callback - Callback queue definition | CS-CI |
| CCMCCPROF | Call center profile | CS-CI |
| EWBPROCTX | Front Off. Process: Text | CS-CI |
| CCMCLBC_T | Call center callback - Configuration table label | CS-CI |
| EWCUSTENVG | Customer Information Cluster Builder: Generic Profile Data | CS-CI |
| CICCCONF_T | Customer interaction component text | CS-CI |
| EWVIEWATTR | CIC View: Attribute Control | CS-CI |
| ECICWFINBT | Profil for CIC workflow inbox (text) | CS-CI |
| CICFHCASSN | Call center framework hidden component modules | CS-CI |
| CICFSCASSN | Call Center Framework Screen Component Module | CS-CI |
| CICTOOLBAR | CCM Application Toolbar Profile | CS-CI |
| EBACONTXTT | Call Context - Text Table | CS-CI |
| CICPROFILE | Customer interaction center profile | CS-CI |
| CCMSESSION | Call management sessions | CS-CI |
| CCMOBJKEYS | Information object instance | CS-CI |
| CCMSCRPROF | Script activity profile | CS-CI |
| CCMCCONT_T | CCM Component Container Text | CS-CI |
| CCMHTMLPAR | CIC HTML configuration: external parameters | CS-CI |
| CCMCMPCALL | Action Box Component Calls | CS-CI |
| CCMCTIBKEY | Call center telephony control button keys | CS-CI |
| CICCFGTIME | Configuration change time | CS-CI |
| CCMCBQPROF | Call center callback - Callback queue profile | CS-CI |
| CCMCTIPROF | CIC Front office function key profile | CS-CI |
| CCMACTPROF | Loggable activity code group membership | CS-CI |
| CCMCSEARCH | Search type to matchcode mapping for CCM contact search | CS-CI |
| CCMADKEY_T | Call center detail key logging table | CS-CI |
| CCMAUTHPIN | Call center authentication pin attempts table | CS-CI |
| ECCPRECEIVE | Configuration of office-recipient for workflow start | CS-CI |
| CCMCTIADMIN | CTI Administration/Policy | CS-CI |
| CCMHTMLPARI | CIC HTML configuration: parameter for internal calls | CS-CI |
| CCMHTMLCONF | CIC HTML configuration | CS-CI |
| EECICLAYOUT | Control of CIC Framework Layout Switch | CS-CI |
| CICPROFILES | Customer interaction center profiles | CS-CI |
| CCMCTIQUEUE | Call center queues | CS-CI |
| CCMHTMLPART | CIC HTML configuration: text for external parameters | CS-CI |
| CCMCBQUES_T | Call center callback - Callback queue description | CS-CI |
| CCM_NAVVIEW | CCM Navigation Area Profile | CS-CI |
| EWCUSTENVGT | Customer Information Cluster Builder Profile: Text | CS-CI |
| CCM_NAVAREA | CCM Navigation Area Profile | CS-CI |
| CCMCMPCALLT | Action Box Component Workspace Text | CS-CI |
| CCMAUTHPROF | Call center authentication attributes | CS-CI |
| CCMACTIONOBJ | Assign transactions to object types - usage restriction | CS-CI |
| CSRCCONSTANT | Online BDC constant value source map | CS-CI |
| EWOPSLDCONST | OPS: Language-Dependent Constants | CS-CI |
| CCMCTIBKEY_T | CCM telephony control button key translation | CS-CI |
| ECCPRECEIVET | Configuration of office-recipient for workflow start (texts) | CS-CI |
| ECICCONTHIST | CIC Profile: Contact History | CS-CI |
| ECICWFINBFLT | Task Filter for Profile- for CIC Workflow Inbox | CS-CI |
| EWCUSTENVCLS | Customer Information Cluster Builder | CS-CI |
| EECICTOOLBAR | CIC Function Bar Profile | CS-CI |
| EWBWEBGUIITS | ITS Basic Address for Method Inplace-Calls in the CIC | CS-CI |
| CCMHTMLCONFT | CIC HTML configuration | CS-CI |
| CCM_NAVVIEWT | CCM Navigation Area Profile | CS-CI |
| CCMIFIMPLNEW | Implementaion of Interfaces in CIC environment | CS-CI |
| CCM_NAVAREAT | CCM Navigation Area Profile | CS-CI |
| CCMHTMLPARIT | CIC HTML configuration: Text for internal parameters | CS-CI |
| CCMSCRPROFILE | Call center management scripting profile | CS-CI |
| CCMCSEARCHMAP | Matchcode mapping for CCM contact search | CS-CI |
| ECICCONTHISTT | Customizing Table for Contact History | CS-CI |
| CICPROFMASTER | Customer interaction center profile master | CS-CI |
| CRM_CIC_DEFWS | Default Workspace Profile | CS-CI |
| CCMCTIQUEUE_T | Call center queue texts | CS-CI |
| CDESTBDCFIELD | Online BDC value destination map | CS-CI |
| CICCCONFVARID | Customer Interaction Center Component Variants | CS-CI |
| EWCUSTENVCLST | Customer Information Cluster Builder (Text) | CS-CI |
| CSRCCONTAINER | Online BDC container value source map | CS-CI |
| CCM_OPFACTORY | Object Provider Service: Class Definition | CS-CI |
| CICCCONFVARIDC | Allowed component container variants for component variant | CS-CI |
| CCMCMPCALLPARE | Action Box Component Call: External Parameters | CS-CI |
| CCMCBQPROFASSN | Call center callback - Assignment of profile to queues | CS-CI |
| CICCCONFVARIDA | Allowed slots for component variant | CS-CI |
| CCMCMPCALLPARI | Action Box Component Call: Parameters for Internal Calls | CS-CI |
| CICTOOLBAREXCL | CIC Application Toolbar Exclusions | CS-CI |
| ECCPCALLBACKRV | Reasons for callback | CS-CI |
| CRMC_CIC_ASP_A | IC WinClient: ASP, application | CS-CI |
| CRMC_CIC_ASP_C | IC WinClient: ASP, configuration | CS-CI |
| CRM_CIC_DEFWST | Default Workspace Profile Text | CS-CI |
| CRM_CIC_OPFACT | Object Provider Service: class definition | CS-CI |
| CRM_CIC_OPDELS | Object Provider Service: class delegation - delivery | CS-CI |
| CRM_CIC_OPDELC | Object Provider Service: class delegation - customer | CS-CI |
| CRM_CIC_OPFACTT | Object Provider Service: class definition | CS-CI |
| CRMC_CIC_ASP_CT | IC WinClient: ASP, configuration (text) | CS-CI |
| CICPROFMASTER_T | Customer Interaction Profile Master Text | CS-CI |
| CCM_OPCLASSTYPE | Object Provider Service: Class Type Definition | CS-CI |
| CCM_NAVAR_VIEWT | CCM Navigation Area Tab Text | CS-CI |
| CRM_CIC_DEFWSSL | Default Workspace Profile Slot | CS-CI |
| CCMCMPCALLPARET | Action Box Component Calls: Text for External Parameters | CS-CI |
| ECCPCALLBACKRVT | Reasons for callback (texts) | CS-CI |
| CRMC_CIC_ASP_AT | IC WinClient: ASP, application (text) | CS-CI |
| CRMC_CIC_ASP_DA | IC WinClient: ASP, applications related to DNIS | CS-CI |
| CRMC_CIC_ASP_CA | IC WinClient: ASP, applications assigned to configuration | CS-CI |
| CICCCONFVARID_T | Customer Interaction Center Component Variant Text | CS-CI |
| CRMC_CIC_ASP_TP | IC WinClient: ASP, application type | CS-CI |
| CCMCMPCALLPARIT | Action Box Component Calls: Text for Internal Parameters | CS-CI |
| CCMCTIQUEUEASSN | CTI queue assignments | CS-CI |
| EECICTOOLBAR_PRG | CIC Function Bar Profile: Main Program for Status | CS-CI |
| CRM_CIC_DEFWSSLT | Default Workspace Profile Slot Text | CS-CI |
| CCM_OPCLASSTYPET | Object Provider Service: Class Type Definition | CS-CI |
| CCM_NAVAREA_VIEW | CCM Navigation Area: Tab | CS-CI |
| CRMC_CIC_ASP_TPT | IC WinClient: ASP, application type (text) | CS-CI |