Customer Service (CS) Sub-Module Wise Tables
SAP Customer Service (CS) Tables
| Table | Description | Module |
|---|
| TBMOT | Accounting indicators | CS |
| TBMOTX | Accounting indicator description | CS |
| IBSSI_RFCDEST | RFC Destination for Calls PlugIn => IBS-SI System | CS |
SAP Installed Base Management Tables
| Table | Description | Module |
|---|
| TCM_ECN | List of Change Numbers (Configuration Management) | CS-IB |
SAP Customer Interaction Tables
| Table | Description | Module |
|---|
| CACCEL | Online BDC transaction accelerator definition | CS-CI |
| CCMAC | Loggable activity codes | CS-CI |
| CCMACTIONOBJ | Assign transactions to object types - usage restriction | CS-CI |
| CCMACTPROF | Loggable activity code group membership | CS-CI |
| CCMAC_T | Call center management activity code description | CS-CI |
| CCMADKEY | Activity detail logging key | CS-CI |
| CCMADKEY_T | Call center detail key logging table | CS-CI |
| CCMAUTHPIN | Call center authentication pin attempts table | CS-CI |
| CCMAUTHPROF | Call center authentication attributes | CS-CI |
| CCMCBQPROF | Call center callback - Callback queue profile | CS-CI |
| CCMCBQPROFASSN | Call center callback - Assignment of profile to queues | CS-CI |
Full List of SAP Customer Interaction Tables
SAP Call Management Tables
| Table | Description | Module |
|---|
| ISLACT | SDB: Solution Activity | CS-CM |
| ISLATT | SDB: Solution Attachment | CS-CM |
| ISLATTXT | SDB: Solution Attachment Text | CS-CM |
| ISLTK | SDB: Solution Task | CS-CM |
| ISLVALCAT | SDB: Solution Validation Category | CS-CM |
| ISMIT | SDB: Symptom Trigger | CS-CM |
| ISMITCA | SDB: Symptom Trigger Cause | CS-CM |
| ISMITOP | SDB: Symptom Trigger Object Part | CS-CM |
| ISMITPR | SDB: Symptom Trigger Problem | CS-CM |
| ISMITXT | SDB: Symptom Trigger Short Text | CS-CM |
| ISMOB | SDB: Symptom Object table | CS-CM |
Full List of SAP Call Management Tables
SAP Service Processing Tables
| Table | Description | Module |
|---|
| IWWO | Pervasive Service: Cluster with Internet Data | CS-SE |
| RESTO | Reservation records for PM technical objects | CS-SE |
| T399A | Control: Automatic Order Creation | CS-SE |
| T399C | Control: Service Assembly Processing | CS-SE |
| VBPM | Supplement for Sales Document Items: Technical PM Objects | CS-SE |
