In SAP Sales and Distribution (SD), support consultants frequently address various issues or “tickets” that can impact the sales process. Below are in-depth solutions to common SAP SD tickets, reflecting the experience of a consultant with five years in the field.

1 Billing Document Not Released to Accounting

Issue: A billing document cannot be released to accounting, preventing the creation of an accounting document.

Possible Causes:

  • Incomplete account determination settings.
  • Missing General Ledger (G/L) account assignments.
  • Errors in master data (customer or material).

Solution:

Account determination is carried out using the condition technique. The slandered account determination procedure is KOFI00, which has the standard condition types as KOFI and KOFK. To resolve the issue where a billing document is not released to accounting, follow these steps:

  1. Analyze Account Determination in the Billing Document:
  • Access Billing Document:
    • Use transaction code VF02 and enter the billing document number.
  • Account Determination Analysis:
    • Navigate to Environment > Account Determination > Revenue Account Determination.
    • Review the account determination analysis to identify any missing or incorrect G/L account assignments.
    • Pay attention to condition types and their associated account keys.
  1. Check Account Determination Configuration:
  • Transaction VKOA:
  • Use transaction code VKOA to access the account determination configuration.
    • Verify that the combinations of Chart of Accounts, Sales Organization, Account Assignment Group for Customer, Account Assignment Group for Material, and Account Key have corresponding G/L accounts assigned.
    • Account keys are assigned to condition types in the pricing procedure, so that conditions such as freight condition, can be posted to special freight revenue accounts
    • If any assignments are missing, add them accordingly.
  1. Verify Master Data:
  • Customer Master Data:
    • Use XD03 or VD03 to display the customer master data.
    • Navigate to Sales Area Data > Billing Documents tab.
    • Ensure that the Account Assignment Group is correctly maintained.
  • Material Master Data:
    • Use MM03 to display the material master data.
    • Go to Sales: Sales Org. 2 view.
    • Confirm that the Account Assignment Group is properly assigned.
  1. Check for Open Posting Periods:
  • Transaction OB52:
    • Ensure that the financial posting periods are open for the posting date of the billing document.
    • If not, adjust the periods accordingly.
  1. Review Error Messages:
  • Attempt to release the billing document again.
  • Note any error messages and use F1 help or transaction SE91 for detailed explanations.
  1. Coordinate with Finance Team:
  • If the issue persists, collaborate with the FI/CO team to check for discrepancies in financial configurations or G/L accounts.
  1. Reprocess the Billing Document:
  • After making necessary corrections, try releasing the billing document to accounting using VF02.
  • Navigate to Billing Document > Release to Accounting.

Additional Considerations:

  • Authorization Checks:
  • Ensure you have the necessary permissions to view and edit account determination settings.
  • Exchange Rates:
  • Verify that exchange rates are maintained if dealing with foreign currencies.
  • Tax Codes:
  • Check that tax codes used in the billing document have correct G/L account assignments.

2 Credit Block Preventing Delivery or Billing

Issue: Sales orders are blocked due to credit limits, hindering delivery or billing processes.

Possible Causes:

  • Customer has exceeded their credit limit.
  • Outstanding payments not recorded.
  • Incorrect credit management settings.

Solution:

  1. Review Blocked Documents:
  • Transaction VKM3:
    • Access VKM3 to view all sales documents blocked for credit reasons.
    • Identify the sales order causing the issue.
  1. Analyze Customer Credit Status:
  • Transaction FD32:
    • Display the customer’s credit master data.
    • Review the Credit Limit, Credit Exposure, and Risk Category.
    • Check if the Credit Exposure exceeds the Credit Limit.
  1. Assess Outstanding Payments:
  • Coordinate with the accounts receivable team to confirm if payments have been received but not posted.
  • Ensure all incoming payments are correctly allocated to the customer’s account.
  1. Release the Sales Order:
  • Transaction VKM3:
    • Select the blocked sales order.
    • Click on Release (unlock icon) to release the order from the credit block.
    • Provide authorization if required.
  1. Adjust Credit Limit (If Necessary):
  • Transaction FD32:
    • If justified, adjust the customer’s credit limit in consultation with the finance team.
    • Update the Credit Limit field to reflect the new limit.
  1. Review Credit Management Configuration:
  • Transaction OVA8:
    • Check the settings for automatic credit control.
    • Verify that the Credit Control Area, Risk Category, and Credit Groups are correctly configured.
  1. Implement Credit Checks:
  • Ensure that credit checks are appropriately set during sales order creation, delivery, and billing.
  • Adjust settings to prevent unnecessary credit blocks.
  1. Monitor and Prevent Future Blocks:
  • Set up regular credit reviews for high-risk customers.
  • Implement alerts or reports to proactively manage credit exposure.

Additional Considerations:

  • Credit Insurance:
  • If applicable, consider credit insurance coverage in credit limit calculations.
  • Payment Terms:
  • Review and adjust payment terms to encourage timely payments.
  • Documentation:
  • Keep records of credit limit changes and approvals for audit purposes.

3 Shipping Point Not Determined

Issue: During sales order creation, the system fails to determine a shipping point, resulting in an incomplete order.

Possible Causes:

  • Missing or incorrect shipping conditions in the customer master.
  • Loading group not specified in the material master.
  • Plant data missing at the item level.

Solution:

  1. Check Shipping Conditions:
  • Customer Master Data (VD03):
    • Navigate to Sales Area Data > Shipping tab.
    • Ensure that the Shipping Conditions field is filled.
  1. Verify Loading Group:
  • Material Master Data (MM03):
    • Go to Sales: General/Plant view.
    • Confirm that the Loading Group is specified.
  1. Confirm Delivering Plant:
  • In the sales order, ensure the Plant field at the item level is populated.
  • If not, the system cannot proceed with shipping point determination.
  1. Review Shipping Point Determination Configuration:
  • Transaction OVL2:
    • Navigate to Logistics Execution > Shipping > Basic Shipping Functions > Shipping Point and Goods Receiving Point Determination.
    • Check the shipping point determination table for the combination of Shipping Conditions, Loading Group, and Delivering Plant.
    • Add missing entries if necessary.
  1. Update Material and Customer Masters:
  • Ensure that the material and customer master data are complete and accurate.
  • Correct any inconsistencies found.
  1. Recreate the Sales Order:
  • After making the necessary corrections, create the sales order again to see if the shipping point is now determined.

Additional Considerations:

  • Default Values:
  • Set default shipping conditions in the customer master to reduce errors.
  • User Exits:
  • Check for any custom logic that might override standard determination.

4 Pricing Condition Not Determined

Issue: Certain pricing conditions are missing in the sales order, leading to incorrect pricing.

Possible Causes:

  • Missing condition records.
  • Incorrect validity dates.
  • Misconfigured access sequences.

Solution:

  1. Check Condition Records:
  • Transaction VK13:
    • Display condition records for the missing pricing condition types.
    • Ensure that condition records exist for the relevant combinations (e.g., customer/material).
  1. Verify Validity Dates:
  • Confirm that the condition records are valid for the date of the sales order.
  • If not, adjust the validity dates or create new condition records.
  1. Review Access Sequences:
  • Transaction V/07:
    • Check the access sequence assigned to the condition type.
    • Ensure that the sequence of tables and fields is correct.
  1. Analyze Pricing Procedure:
  • Transaction V/08:
    • Verify that the pricing procedure assigned to the sales document includes the necessary condition types.
  • Assign Pricing Procedure:
    • Ensure that the correct pricing procedure is assigned based on the combination of Sales Area, Document Pricing Procedure, and Customer Pricing Procedure.
  1. Check Condition Exclusion:
  • Ensure that condition exclusion groups are not inadvertently preventing condition types from being applied.
  1. Update or Create Condition Records:
  • If condition records are missing, create them using VK11.
  • Enter the appropriate data and validity periods.
  1. Reprice the Sales Order:
  • In the sales order, use the Update Pricing function to apply the new condition records.
  • Verify that the pricing is now correct.

Additional Considerations:

  • Currency and Unit of Measure:
  • Ensure consistency in currency and units between the condition records and the sales order.
  • Authorization:
  • Confirm that you have the necessary permissions to view and edit condition records.

5 Delivery Creation Fails Due to Stock Issues

Issue: Attempting to create a delivery results in an error due to insufficient stock.

Possible Causes:

  • Lack of available stock in the specified plant or storage location.
  • Stock not updated or reserved for other orders.
  • Issues with availability check settings.

Solution:

  1. Perform Availability Check:
  • In Sales Order (VA02):
    • Go to the Schedule Lines tab.
    • Click on Availability to perform an availability check.
    • Review the results to see if stock is available for the requested delivery date.
  1. Check Stock Levels:
  • Transaction MMBE:
    • Display stock overview for the material.
    • Verify stock quantities in the relevant plant and storage location.
  1. Options to Address Stock Shortage:
  • Transfer Stock:
    • Use Stock Transfer processes (e.g., MB1B or ME27) to move stock from another location.
  • Adjust Delivery Date:
    • Change the delivery date in the sales order to when stock will be available.
  • Purchase or Production Order:
    • Initiate a purchase requisition or production order to replenish stock.
  1. Review Availability Check Configuration:
  • Transaction OVZ9:
    • Check the settings for the availability check and requirements type.
    • Ensure that the system is configured to perform the availability check as intended.
  1. Backorder Processing:
  • Transaction V_RA:
    • Use backorder processing to reschedule orders based on priority and availability.
  1. Update the Delivery Block:
  • If a delivery block is set due to stock issues, remove it after stock becomes available.

Additional Considerations:

  • ATP Logic:
  • Understand the Available-to-Promise (ATP) logic and how it affects order confirmation.
  • Safety Stock:
  • Consider safety stock levels in planning to prevent future shortages.
  • Communication:
  • Inform the customer about potential delays and manage expectations.

6 Incorrect Tax Calculation in Billing

Issue: The tax amount calculated in the billing document is incorrect.

Possible Causes:

  • Incorrect or missing tax condition records.
  • Errors in customer or material tax classifications.
  • Issues with tax determination procedure.

Solution:

  1. Check Tax Condition Records:
  • Transaction FV13:
    • Display tax condition records (e.g., MWST for sales tax).
    • Verify that the correct tax rates are maintained for the relevant country and tax code.
  1. Verify Customer Tax Classification:
  • Customer Master Data (XD03/VD03):
    • Navigate to Sales Area Data > Billing Documents tab.
    • Check the Tax Classification field for each relevant tax category.
  1. Confirm Material Tax Classification:
  • Material Master Data (MM03):
    • Go to Sales: Sales Org. 1 view.
    • Verify the Tax Classification for the material.
  1. Review Tax Determination Procedure:
  • Transaction V/08:
    • Check the pricing procedure assigned to the sales document.
    • Ensure that the tax condition types are correctly included.
  1. Analyze Tax Calculation in Billing Document:
  • Transaction VF02:
    • Open the billing document.
    • Navigate to Environment > Account Determination > Tax Determination.
    • Review the analysis to identify any discrepancies.
  1. Update Condition Records:
  • If tax rates have changed, update condition records using FV11.
  • Ensure that validity dates are correctly set.
  1. Recalculate Taxes:
  • In the billing document, use the Update Pricing function to recalculate taxes.
  • Verify that the tax amounts are now correct.

Additional Considerations:

  • Jurisdiction Codes:
  • If using jurisdiction codes, ensure they are correctly assigned in master data.
  • Tax Codes in FI:
  • Verify that tax codes in Financial Accounting are correctly configured and linked.
  • Legal Changes:
  • Stay updated on tax laws and rates to ensure compliance.

7 Output Not Generated for Billing Document

Issue: After billing document creation, the system fails to generate the expected output (e.g., invoice printout or email).

Possible Causes:

  • Output determination procedure not correctly assigned.
  • Missing or incorrect condition records for output types.
  • Errors in partner function communication data.

Solution:

  1. Check Output Determination Procedure:
  • Transaction NACE:
    • Select Application V3 (Billing).
    • Go to Procedures and verify that the correct output procedure is assigned to the billing document type.
  1. Verify Condition Records for Output Types:
  • Transaction VV31:
    • Maintain output condition records for the billing document.
    • Ensure that records exist for the relevant output types and transmission mediums (e.g., print, email).
  1. Review Partner Functions:
  • In the billing document, check the Partner tab.
  • Confirm that partner functions (e.g., bill-to party, payer) have correct contact details.
  1. Check Communication Method:
  • Ensure that the customer master data includes the necessary communication information (e.g., email address, fax number).
  1. Analyze Output Processing Logs:
  • In the billing document, navigate to Extras > Output > Header.
  • Select the output type and click on Processing Log to view any errors.
  1. Manually Trigger Output:
  • Attempt to generate the output manually to see if it processes correctly.
  • Use Issue Output To function.
  1. Review Output Configuration:
  • Transaction NACE:
    • Under Output Types, check the processing routines and requirements.
    • Ensure that the program and form are correctly assigned.

Additional Considerations:

  • Printer Settings:
  • Verify that printers are correctly configured if using physical printouts.
  • Background Jobs:
  • Ensure that background jobs for output processing are running without errors.
  • Authorization:
  • Confirm that you have permissions to process and view outputs.

8 Delivery Document Not Created Automatically

Issue: The system does not automatically create a delivery document upon sales order confirmation.

Possible Causes:

  • Copy control settings between sales orders and deliveries are not configured.
  • Schedule line categories are not delivery-relevant.
  • Material master data is incomplete.

Solution:

  1. Review Copy Control Settings:
  • Transaction VTLA:
    • Check the copy control between the sales document type and delivery document type.
    • Ensure that the Copy Requirements and Data Transfer Routines are correctly defined.
  1. Verify Schedule Line Categories:
  • Transaction VOV6:
    • Check that the schedule line category assigned to the sales order is delivery-relevant.
    • Ensure that the Movement Type is specified and that Delivery Block is not set.
  1. Check Item Category Determination:
  • Transaction VOV7:
    • Verify that the item category is set to be relevant for delivery.
    • Confirm that Billing Relevance is correctly set.
  1. Confirm Material Master Data:
  • Material Master Data (MM03):
    • Ensure that the Item Category Group is properly maintained (e.g., NORM for standard items).
  • Sales Organization Data:
    • Check that the material is extended to the relevant sales organization and distribution channel.
  1. Review Sales Order Completeness:
  • Ensure that the sales order is complete and free of errors.
  • Use the Incompletion Log to identify any missing data.
  1. Test Automatic Delivery Creation:
  • After making corrections, attempt to create a delivery using VL01N or see if the system now creates it automatically based on workflow settings.
  1. Check for Custom Workflow Processes:
  • If automatic delivery creation is expected, ensure that workflow processes are correctly set up.

Additional Considerations:

  • Batch Jobs:
  • Confirm that any scheduled batch jobs for delivery creation are running properly.
  • User Exits and Enhancements:
  • Check for custom code that might affect delivery creation.
  • Delivery Blocks:
  • Ensure no delivery blocks are set at the header or item level in the sales order.

9 Incomplete Sales Order Due to Missing Data

Issue: Sales orders remain incomplete due to missing mandatory fields, preventing further processing.

Possible Causes:

  • Mandatory fields are not filled in the sales order.
  • Incompletion procedure settings are causing the order to be flagged.
  • Missing data in customer or material master records.

Solution:

  1. Identify Incomplete Sales Orders:
  • Transaction V.02:
    • Display a list of incomplete sales orders.
  • Alternatively, in VA02, the system may prompt you about incompletion upon attempting to save.
  1. Access Incompletion Log:
  • In the sales order, go to Edit > Incompletion Log.
  • Review the list of incomplete fields and their locations.
  1. Enter Missing Data:
  • Navigate to each area indicated in the incompletion log.
  • Enter the required information in the mandatory fields.
  • Common missing data might include:
    • Payment Terms
    • Incoterms
    • Partner Functions
    • Material Data
  1. Verify Master Data Completeness:
  • Customer Master Data (XD03/VD03):
    • Check that all necessary data is maintained, including addresses, sales area data, and partner functions.
  • Material Master Data (MM03):
    • Ensure that sales views are properly maintained.
  1. Review Incompletion Procedure Configuration:
  • Transaction OVA2:
    • Check the incompletion procedures assigned to sales document types.
  • Adjust Incompletion Procedures:
    • Modify the procedures if fields are incorrectly set as mandatory or if new mandatory fields need to be added.
  1. Check for System Enhancements:
  • Look for any user exits or enhancements that may add additional checks or mandatory fields.
  • Coordinate with the technical team if custom code is affecting incompletion.
  1. Save and Validate:
  • Save the sales order after entering all missing data.
  • Re-run the incompletion log to ensure all issues are resolved.
  1. Test Further Processing:
  • Attempt to proceed to subsequent steps, such as delivery creation, to confirm that the sales order is fully complete.

Additional Considerations:

  • Training:
  • Educate users on the importance of entering complete data.
  • Default Values:
  • Set default values for common fields to reduce incompletion incidents.
  • Monitoring:
  • Implement reports to monitor incomplete sales orders regularly.

In SAP Sales and Distribution (SD), consultants frequently encounter issues that disrupt the sales process. Below are in-depth, step-by-step tutorials for resolving common tickets related to material availability, customer master data, and delivery blocks in sales orders.

10. Material Not Listed in Sales Order

Issue:
A material is not available for selection or does not appear when attempting to add it to a sales order, even though it exists in the system.

Possible Causes:

  • The material is not extended to the relevant sales area.
  • Missing or incomplete sales views in the material master.
  • The material is blocked or flagged for deletion.
  • Authorization restrictions prevent access to the material.

Solution:

Step 1: Verify Material Master Data

  1. Display Material Master:
  • Transaction Code: MM03
  • Enter the material number and press Enter.
  1. Check Material Status:
  • Navigate to the Basic Data 1 tab.
  • Ensure that:
    • Deletion Flag is not set.
    • Material Status allows sales processing.
  1. Verify Sales Views:
  • Check if the following views are maintained:
    • Sales: Sales Org. 1
    • Sales: Sales Org. 2
    • Sales: General/Plant
  • If these views are missing, the material is not extended to the sales area.

Step 2: Extend Material to Relevant Sales Area

  1. Extend Material Master:
  • Transaction Code: MM01
  • In the Material field, enter the existing material number.
  1. Select Views:
  • In the Select View(s) dialog box, select:
    • Sales: Sales Org. 1
    • Sales: Sales Org. 2
    • Sales: General/Plant
  • Click Continue.
  1. Enter Organizational Levels:
  • Sales Organization: Enter the relevant code.
  • Distribution Channel: Specify the appropriate channel.
  • Plant: Enter the plant where the material is available.
  • Click Continue.
  1. Maintain Sales Data:
  • Sales: Sales Org. 1:
    • Base Unit of Measure: Verify correctness.
    • Tax Classification: Set according to tax codes.
    • Material Group: Assign appropriately.
  • Sales: Sales Org. 2:
    • Material Pricing Group: Specify if used.
    • Account Assignment Group: Important for revenue account determination.
  • Sales: General/Plant:
    • Item Category Group: Typically set to NORM.
    • Loading Group: Assign as per logistics requirements.
  1. Save Changes:
  • Review all entries.
  • Click Save to extend the material.

Step 3: Test in Sales Order

  1. Create Sales Order:
  • Transaction Code: VA01
  • Enter the order type and sales area details.
  1. Add Material:
  • In the Order Items section, input the material number.
  • Press Enter to validate.
  1. Verify Material Addition:
  • Ensure no errors occur.
  • Confirm that the material details populate correctly.

Step 4: Additional Checks if Issue Persists

  1. Material Listing/Exclusion:
  • Transaction Code: VB03
  • Check if the material is excluded for the customer.
  1. Authorization Check:
  • Verify user permissions for material access.
  1. Validity Dates:
  • Ensure the material is valid for the current date.
  1. Material Status Restrictions:
  • Check if the Sales Status in sales views restricts usage.

Additional Tips:

  • Consistency: Ensure units of measure and currency are consistent across material and sales data.
  • Communication: Inform relevant teams if changes to material master data affect other processes.
  • Documentation: Keep records of changes for auditing purposes.

11. Customer Master Data Missing

Issue:
Incomplete or missing customer data causes issues in order processing, such as errors during sales order creation or processing delays.

Possible Causes:

  • Customer master record is not fully maintained.
  • Missing sales area-specific data.
  • Incomplete partner function assignments.
  • Insufficient authorizations.

Solution:

Step 1: Review Customer Master Data

  1. Display Customer Master:
  • Transaction Code: XD03 (Central) or VD03 (Sales Area-specific)
  • Enter the customer number.
  1. Check General Data:
  • Verify that the Address, Control Data, and Payment Transactions are complete.
  1. Verify Sales Area Data:
  • Ensure that Sales, Shipping, Billing Documents, and Partner Functions tabs contain necessary information.

Step 2: Update Customer Master Data

  1. Edit Customer Master:
  • Transaction Code: XD02 or VD02
  • Enter the customer number and select the appropriate sales area.
  1. Maintain General Data:
  • Address Tab:
    • Update any missing address details.
  • Control Data Tab:
    • Ensure Industry, Tax Numbers, and Bank Details are filled.
  1. Complete Sales Area Data:
  • Sales Tab:
    • Sales Office/Sales Group: Assign if used.
    • Customer Pricing Procedure: Necessary for pricing determination.
    • Price List Type: Specify if applicable.
  • Shipping Tab:
    • Shipping Conditions: Set as per customer agreement.
    • Delivery Plant: Default plant for deliveries.
    • Transportation Zone: Important for route determination.
  • Billing Documents Tab:
    • Incoterms: Define delivery terms.
    • Payment Terms: Critical for billing and accounting.
    • Account Assignment Group: Affects revenue account determination.
  • Partner Functions Tab:
    • Assign mandatory partner functions:
    • SP (Sold-to Party)
    • SH (Ship-to Party)
    • BP (Bill-to Party)
    • PY (Payer)
    • Ensure each function is linked to a valid customer number.
  1. Maintain Company Code Data:
  • Account Management Tab:
    • Reconciliation Account: Essential for FI integration.
    • Sort Key: Useful for payment allocations.
  • Payment Transactions Tab:
    • Payment Methods: Specify acceptable methods (e.g., check, bank transfer).
    • Tolerance Group: Set if needed for payment differences.
  1. Save Changes:
  • Review all entries for accuracy.
  • Click Save.

Step 3: Validate in Sales Order

  1. Create Sales Order:
  • Transaction Code: VA01
  • Enter order type and sales area.
  1. Enter Customer Number:
  • Input the customer number in the Sold-to Party field.
  • Press Enter and ensure data populates without errors.
  1. Check for Incompletion:
  • If prompted, use the Incompletion Log to address missing data.

Step 4: Resolve Additional Issues

  1. Authorization Check:
  • Confirm you have access rights to maintain customer data.
  1. Field Status Groups:
  • Ensure fields are set correctly in the account group configuration.
  1. Credit Management Settings:
  • Transaction Code: FD32
  • Maintain credit limits and risk categories if credit management is active.

Additional Tips:

  • Data Consistency: Align customer data across all company codes and sales areas if operating globally.
  • Tax Compliance: Ensure tax classifications are accurate to avoid legal issues.
  • Regular Updates: Periodically review customer data for accuracy.

12. Sales Order Blocked Due to Delivery Block

Issue:
A sales order is blocked due to a delivery block set at the header or item level, preventing delivery creation and subsequent processes.

Possible Causes:

  • Manual delivery block applied during order entry.
  • Automatic blocks due to system settings or incomplete data.
  • Credit holds or compliance issues triggering blocks.

Solution:

Step 1: Identify Delivery Block

  1. Open Sales Order:
  • Transaction Code: VA02
  • Enter the sales order number.
  1. Check Header Level Block:
  • Navigate to the Sales tab at the header level.
  • Look for any entry in the Delivery Block field.
  1. Check Item Level Block:
  • Go to the Item Overview tab.
  • Look for entries in the Dlvy Blk (Delivery Block) column.
  • Alternatively, select an item and navigate to Shipping tab to view the block.

Step 2: Remove Delivery Block

  1. At Header Level:
  • If a block exists, delete the entry in the Delivery Block field.
  • This action removes the block for all items.
  1. At Item Level:
  • For each item with a block:
    • Remove the value in the Dlvy Blk column.
    • Or, in the Shipping tab, clear the Delivery Block field.
  1. Save Changes:
  • Click Save to update the sales order.

Step 3: Confirm Removal

  1. Attempt Delivery Creation:
  • Transaction Code: VL01N
  • Enter shipping point and selection date.
  • Input the sales order number.
  1. Process Delivery:
  • Proceed to create the delivery.
  • Ensure no errors related to delivery blocks occur.

Step 4: Investigate Automatic Blocks

  1. Review Order Type Configuration:
  • Transaction Code: VOV8
  • Check if the Delivery Block field is set by default for the order type.
  1. Check Incompletion Procedure:
  • In the sales order, use Edit > Incompletion Log.
  • Complete any missing mandatory fields.
  1. Credit Management Holds:
  • Transaction Code: VKM1 or VKM3
  • Release any credit blocks if the customer exceeds the credit limit.
  1. Delivery Block Reasons:
  • Transaction Code: OVLS
  • Understand the configured delivery block reasons and their implications.

Additional Tips:

  • User Permissions: Ensure you have the authority to remove delivery blocks.
  • Audit Trail: Document reasons for removing blocks for compliance.
  • System Automation: Be cautious if custom programs automatically apply delivery blocks.

Conclusion

By meticulously following these step-by-step tutorials, SAP SD consultants can efficiently resolve issues related to materials not appearing in sales orders, missing customer master data, and delivery blocks hindering order processing. Proper maintenance of master data and system configurations is essential for seamless sales operations.