Welcome to tutorialkart.com. Before getting to understand about Salesforce, firstly we must get clear understating about What is Salesforce and how Salesforce is different from other cloud-based technologies.
Salesforce is a cloud-based technology and one of the largest global web-based Software and Cloud Computing Company which is known as “Customer Relationship Management(CRM)” product founded in 1999 by former Oracle executive Marc Benioff, Parker Harris, Dave Moellenhoff and Frank Dominguez.
Salesforce with their first release offered CRM product and later they released API (Application Programming Interface) for exposing data on their server to clients via protocols. After many updates, Salesforce released a proprietary language called Apex (syntactically similar to Java).
Salesforce is not just a Customer Relationship Management tool, it provides Software, Platform, and Infrastructure as a Service. We can call Salesforce.com as a Salesforce automation (SFA) tools, where the user can develop several applications, Website and portals using drag and drop environment.
- Salesforce is one type of database which has different and fancy User Interface.
- Salesforce.com User Interface is built with many support functions like accounts, contacts, Sales opportunities, Chatters, Quotes and many more.
- Salesforce.com cloud application platform is sold as a subscription.
Salesforce.com offers its services through four different clouds :
- Sales Cloud.
- Service Cloud.
- Collaboration Cloud.
- Force.com Custom Cloud.
The Sales Cloud is a Customer Relationship Management. Sales Force Automation is the most popular sales tool which speeds the sales process and streamlines lead to cash. Sales Cloud will have the following features.
- Accounts and Contacts.
- Marketing and Lead.
- Opportunities and Quotes.
- Approval and Workflows.
- Email and Productivity.
- Content Library.
- Analytics and Forecasting.
Premium Customer support is done through mobile, Email, Instant messaging, Twitter, Facebook and other social network platforms. In Service Cloud, we have the following features.
- Case Management.
- Call center.
- Contracts & Entitlements.
- Salesforce knowledge.
- Salesforce Analytics.
- Salesforce Chatter.
- Salesforce Customer portal.
- Approval and Workflow.
Salesforce.com Customer Relationship Management (CRM) is divided into different clouds like Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud and App Cloud. Different types of Salesforce.com services are
Salesforce1 is one of the product provides by Salesforce.com. This Salesforce1 is a mobile application for Android and iOS devices.
In Force.com, developers can develop applications using APEX and Visualforce languages.
Work.com is the Social Performance Management platform which is mainly used by Managers and Employees to improve their work performance.
Data.com is an online business directory. Here every company and business professionals exchange their business information through the business card.
Salesforce Desk.com is an online helpdesk system. Through Desk.com, Salesforce.com interact with customers and solve their issues.
It is a cloud-based task management system for different business and small groups.
Site.com is also an App builder portal.
Salesforce Ideas is based on Dell IdeaStorm. It is a Suggestion management system where users can share their ideas.
AppExchange is an online application marketplace like App Store and Google Play. In AppExchange nearly 3000 applications available.
Salesforce configurations like adding user-defined fields can be done at Configuration.
SOAP/REST web services API available at Web Services in Salesforce.com.
Sales Performance Accelerator
Sales Performance Accelerator is a new product which collects performance management application form work.com and lead information from Data.com.
Salesforce is unique and provides the fastest path from Idea to App. In other legacy platforms, to build an application we require hardware, software, permissions access and many more.
- Salesforce is a number one on-demand CRM.
- It requires no infrastructure.
- World’s most trusted cloud.
- We can build anything with our own apps and with Salesforce App Exchange free applications.
- Powerful and pre-built application available at AppExchange.